SoccerShop responsible gambling

The toolkit on your account

• Deposit limits — cap daily, weekly or monthly deposits. Lowering a limit is instant; raising it typically triggers a cooling-off period — use that friction deliberately.
• Loss and stake limits — referenced in the platform's safer-play settings, letting you bound what you can lose rather than only what you can load.
• Take a break — short timeouts (24 hours to several weeks) lock the account while balances stay safe.
• Self-exclusion — longer, formal exclusion from six months upward. During exclusion the operator must not market to you and must return withdrawable balances.
• Session reminders — reality checks that interrupt long sessions with a clock and net-position summary.

External help in South Africa

The National Responsible Gambling Programme runs a free, confidential 24-hour helpline on 0800 006 008 with counselling and treatment referrals. Gamblers Anonymous South Africa runs peer-support meetings in major cities and online, and the National Gambling Board maintains awareness and referral resources. These services are free, confidential and used by tens of thousands of South Africans every year — reaching out is a routine act of maintenance, not a catastrophe.

Warning signs worth taking seriously

1. Betting more than you planned, or chasing losses with bigger stakes.
2. Borrowing, selling items or using money earmarked for rent and school fees.
3. Hiding betting from family, or lying about time and money spent.
4. Feeling unable to stop during a session; irritability when trying to cut down.
5. Betting to escape stress, grief or other problems.

For family and friends

Third parties cannot close an adult's account, but they can contact the support desk or the NRGP helpline for guidance on exclusion processes and mediation. Financial counselling through the programme helps repair damage while the behavioural work begins.